Click Start Here or call Customer Support at 1-844-463-8474 to schedule an appointment.

There are typically appointments available within five business days of your completed referral.

Both video and telephone appointments are great options. Be assured that the content and the cost of the appointment is the same regardless if you have a video or a telephone appointment. In a video appointment the genetic counselor has the opportunity to use visual aids whereas in a telephone session they cannot. Video appointments are encouraged as they help build rapport between you and your genetic counselor.

It depends on the type of appointment you are trying to schedule.

For a Genetic Test Result Review appointment, a test result is required before you can schedule. This ensures your genetic counselor has the appropriate information before your appointment so they can be fully prepared.

For Genetic Counseling with Optional Genetic Testing, a genetic test result is not required.

You can change or cancel your appointment directly by logging into your account at www.geneticsmaven.com or by contacting Customer Support at support@metisgenetics.com or 1-844-463-8474.

You can reschedule or cancel your appointment at no charge as long as we receive your request 24 hours before your scheduled appointment. For cancellations requested with less than 24 hours before the scheduled appointment time and for missed appointments, a 50% fee is applied.

You have the option to upload it while scheduling your appointment or you can fax it to customer support at 214-543-9895.

A PDF version of your test result is preferred for uploading. The document format does not matter for faxing.

A 45-minute appointment with a certified genetic counselor is $175. A summary report of what was discssed during your appointment as well as a personalized three-generation pedigree (as appropriate) is included.

Payment is required to schedule an appointment.

We accept all credit cards and will email a receipt to you.

We do not accept insurance but our services may be reimbursable. After your counseling session is complete, Metis provides a form called a “Superbill” that you can use to submit a claim to your insurance provider directly. If genetic counseling is a covered service and what amount is allowed is based on your specific insurance provider and medical plan. Contact your insurance provider directly to determine your coverage.

1. Consider where you will be at the time of your appointment. It is best to be in a quiet and private place so you can communicate with your genetic counselor openly.

2. Sharing relevant family medical history can help your genetic counselor identify if genetic testing is recommended for you based on current professional guidelines. Knowing which members of your family are affected by disease, their age of diagnosis, and if they are living are all important considerations you should ideally be prepared to share with your genetic counselor. Any information you share is considered private and protected by HIPAA.

3. Obtain a copy of any previous genetic test results you or a family member completed. It is helpful for the genetic counselor to have information about the test performed and the specific result.

You can expect an educational and supportive experience with a genetics expert trained in your clinical area of interest. Your conversation will be educational and non-directive so you can pursue the path that is best for you and your family based on your values and comfort level.

Yes! As long as you give verbal permission at the beginning of the appointment or provide a HIPAA release form before the appointment, you can have another individual join at no additional fee.

No. Genetic counseling provides accurate information about genetic testing and identifies the benefits and limitations of genetic testing for you to consider. There is no right or wrong when deciding to pursue genetic testing; only what is best for you and your family. Your genetic counselor is available to answer any question as you consider the option of genetic testing.

There is no pressure! If you prefer to decide later, you can email your genetic counselor once you have decided about testing. Once a decision has been made, your genetic counselor will follow the same steps as if you decided during your appointment.

Metis works with multiple genetic testing laboratories to provide several different and applicable test options to you. Your genetic counselor will discuss the appropriate genetic test options with you based on your personal and family medical history. If you decide to pursue testing, your genetic counselor will share with you information about the specific test and laboratory chosen so a sample can be submitted successfully.

We are happy to consider any specific laboratory you prefer. Metis Genetics is committed to finding the best option for you. We utilize many different labs that have a proven track record of both quality tests and sound laboratory procedures.

Most often, the genetic testing laboratory will send a test kit directly to you once you decide to proceed with testing. Your genetic counselor will review all the procedures with you so you are prepared.

You can contact your genetic counselor or the genetic testing laboratory if you would like to cancel your genetic test as long as the test result has not been reported.

While turn around times vary by both genetic testing laboratory and genetic test ordered, 10-14 business days is an average time to wait for test results. Your genetic counselor will provide more detailed information about the turnaround time of your specific test result.

We routinely provide genetic counseling for carrier screening and hereditary predisposition cancer testing. If you have a test result for a different clinical area, we can likely help! Please contact Customer Support so we can determine if we can assist you at support@metisgenetics.com or 1-844-463-8474.

Yes. We are able to provide services for the following laboratories: Ambry, Baylor Genetics, BioReference, Fulgent, GeneDX, Invitae, LabCorp, Myriad, Natera, and Sonic Healthcare. If you have a test result from a different genetic testing laboratory, please contact support so we can determine if we can assist you at support@metisgenetics.com or 1-844-463-8474.

You have the option to upload it while scheduling your appointment or you can fax it to Customer Support at 214-543-9895.

It depends on the type of appointment you are trying to schedule. For Genetic Test Result Review sessions, a test result is required before you can schedule an appointment. This provides our genetic counselors with the appropriate time to review your test result and any professional guidelines before meeting with you. For Genetic Counseling with Optional Genetic Testing, a genetic test result is not required.

Genetic counseling is the professional interaction between a healthcare provider with specialized knowledge of genetics and an individual or family. Genetic counseling may include information about genetics, inheritance, and specific genetic conditions. Often the benefits, risks, and limitations of genetic testing are discussed.

Genetic counseling can also assist in the interpretation of genetic testing results and help patients make decisions using those results and other important information.

Genetic counselors are an important part of your healthcare team.

Genetic counselors have advanced training in medical genetics and counseling to guide and support patients seeking more information about how inherited diseases and conditions might affect them or their families, and to interpret genetic test results based on a patient’s personal and family history.

Genetic counselors specialize in reproductive health, prenatal, oncology, pediatrics, neurology, ophthalmology, cardiology, and many other areas.

Metis Genetics counselors have an average of 14 years of experience.

Founded in 2015, our mission is to create a scalable and affordable genetic counseling solution of the highest quality and clinical expertise by leveraging technology, creatively.

We provide a custom yet affordable web-based solution for expert genetic counseling that allows patients convenient and secure access to genetic counseling.

With over 215,000 patients served, Metis Genetics is your trusted genetic counseling expert.

While Metis Genetics has seen over 215,000 patients in all clinical areas, we are currently limiting our “direct-to-patient” services to reproductive health and oncology as we develop this new service model. If you have a need in another clinical area, we can llkely help! Please contact Customer Support at support@metisgenetics.com or 1-844-463-8474.

Metis may be able to help you! Please contact Customer Support so we can determine if we can assist you at support@metisgenetics.com or 1-844-463-8474.

If you have follow up questions after your appointment, you are encouraged to reach out to your genetic counselor or contact Customer Support at support@metisgenetics.com or 1-844-463-8474.